Bible AI Stories & Prayer Support

Help with subscriptions, AI features, privacy, tracking choices, and the app experience.

Email us with a short description of the issue, your app version, iOS version, and the steps that caused the problem. Please do not email passwords, payment card details, or private prayer and AI content.

We aim to respond within two business days.

Subscriptions and Purchases

How do I restore a purchase?

Open the App, go to Settings or the subscription screen, and select Restore Purchases. Make sure the device is signed in to the Apple ID that made the purchase.

I was charged but Pro is still locked

1. Confirm the subscription is active under iPhone Settings > Apple Account > Subscriptions.
2. Open the App and use Restore Purchases.
3. Restart the App while connected to the internet.
4. If access is still locked, contact support with the product name and approximate purchase time. Do not send full payment information.

How do I cancel a subscription?

Subscriptions are billed and controlled by Apple. Open iPhone Settings > Apple Account > Subscriptions, select Bible AI Stories & Prayer, and follow Apple’s cancellation instructions.

Analytics, Attribution, and Tracking

Why does the App request tracking permission?

The App uses Tenjin to measure which promotions lead to installs and selected conversions. If you allow tracking, Apple makes the IDFA available for this attribution. The App also uses Firebase Analytics to understand limited feature usage and improve the experience.

How do I change tracking permission?

Open iPhone Settings > Privacy & Security > Tracking, then change the setting for Bible AI Stories & Prayer. If the App does not appear, tracking may be restricted globally, by age or account settings, or the permission may not have been requested on that installation.

Do analytics events contain my AI messages or notes?

No. Firebase and Tenjin receive limited event names, such as onboarding completion, paywall interaction, or completion of a supported feature. The content of your AI messages, prayers, notes, bookmarks, and highlights is not included in those analytics events.

AI Features and App Data

Why are some AI features limited?

AI features use online processing and have daily limits based on your access level. An internet connection and an active entitlement may be required.

Where are my bookmarks and history stored?

Reading progress, bookmarks, highlights, notes, habits, reminders, check-ins, and AI history are generally stored locally on your device. Deleting the App can permanently remove this local information.

How do I request deletion of server-side information?

Email support@bibletimeline.com with the subject “Data Deletion Request.” We may ask for limited information required to locate the app-generated record. Analytics and attribution providers may retain information under their own retention and legal requirements.

Notifications and Troubleshooting

Why am I not receiving reminders?

Confirm reminders are enabled inside the App and under iPhone Settings > Notifications > Bible AI Stories & Prayer. Focus modes, notification summaries, and Low Power Mode may affect delivery.

The App or a feature is not responding

1. Check your internet connection for AI and subscription features.
2. Close and reopen the App.
3. Install the latest App Store version and iOS update available for your device.
4. Contact support if the problem continues, including the screen involved and reproducible steps.